DiscountVolvoParts

Shipping Information:

The shipping charges are the responsibility of the customer, the ONLY exception to this policy is when we run a coupon or promotion stating "Free Freight".

We use FedEx Ground for the majority of our shipments, it is the most economical way to ship and usually takes 3 to 5 days to receive from the time it is shipped. For your protection we insure and send all orders valued over $250.00  with an "Indirect Signature Required". In rare instances oversized or larger items may be shipped by an alternate freight company (You will be notified if this is the case).

If the item(s) you order requires additional freight charges (Oversized, or Items going to Hawaii, Canada, Puerto Rico, etc...) we will contact you about the additional shipping charges before the order is shipped. International orders will be subject to conditions, shipping, customs rules and regulations.
 
Import duties and taxes are the sole responsibility of the purchaser.

Damage and Shortages:

VISIBLE DAMAGE: IF YOU NOTICE DAMAGE AT TIME OF SHIPMENT, HAVE THE DRIVER FOR THE FREIGHT COMPANY NOTE THE NATURE AND EXTENT OF DAMAGES ON THE FREIGHT BILL. NOTIFY THE CARRIER'S OFFICE TO INSPECT THE MERCHANDISE. FILE CLAIM FOR DAMAGES AT ONCE. ON FEDEX SHIPMENTS NOTIFY OUR OFFICE PERSONNEL ABOUT THE DAMAGE AND WE WILL FILE THE CLAIM. IN FILING A CLAIM WITH THE CARRIER YOU MAY MAKE A CASH ADJUSTMENT FOR FULL VALUE, ARRANGE TO HAVE REPAIRS MADE, OR REPLACE THE MERCHANDISE.

CONCEALED DAMAGE: IF DAMAGE IS NOTICED WHEN MERCHANDISE IS UNPACKED, NOTIFY CARRIER'S OFFICE IMMEDIATELY AND ASK TO HAVE IT INSPECTED. DO NOT DESTROY PACKING MATERIALS UNTIL SHIPMENT IS INSPECTED AND CLAIM SETTLED.

SHORTAGES: ALL SHORTAGES MUST BE REPORTED WITHIN THREE DAYS. CHECK NUMBER OF CARTONS DELIVERED WITH THE QUANTITY SHOWN ON YOUR RECEIPT. IF QUANTITIES DO NOT MATCH, HAVE DRIVER NOTE SHORTAGE. ALL CLAIMS FOR LOSS OR DAMAGE SHOULD BE FILED IMMEDIATELY WITH THE CARRIER MAKING THE DELIVERY TO YOUR DOOR. THEN NOTIFY US. SHOULD YOU NEED ASSISTANCE WITH THE CLAIM WE WILL BE GLAD TO HELP.

NOTE: CARRIER MAY PICK UP MERCHANDISE DURING CLAIM PROCESS FOR INSPECTION.